Ledger.com/Start® | Getting Started — Ledger Support (Complete Guide)
When you purchase a Ledger hardware wallet—whether it’s the Ledger Nano X, Ledger Nano S Plus, or another Ledger device—the first step in safeguarding your digital assets is completing the setup process at Ledger.com/Start. This official onboarding hub helps new users initialize their devices, install Ledger Live, create or restore a recovery phrase, and begin managing crypto securely.
In this detailed guide, you’ll learn everything you need to know to get started with your Ledger device through Ledger.com/start, including installation steps for Ledger Live desktop, how to navigate the dashboard, essential security tips, common troubleshooting steps, and much more.
What Is Ledger.com/Start?
Ledger.com/start is the official setup portal created by Ledger to guide users from unboxing their hardware wallet to fully securing their crypto. The page includes verified links, tutorials, downloads for Ledger Live, and device-specific guidance.
Using Ledger.com/Start® ensures you follow the correct process and avoid unofficial or dangerous third-party sites that may try to compromise your seed phrase or security.
On this page, you can:
Download Ledger Live for desktop or mobile
Install firmware and apps on your Ledger device
Follow interactive setup steps
Access Ledger Support resources
Learn best practices for securing your private keys
For beginners and advanced users alike, Ledger.com/start ensures a safe, smooth onboarding experience.
Why Ledger Live Is Essential for Your Ledger Device
Ledger Live is the official software application that manages your hardware wallet. Without it, you cannot install blockchain apps, manage accounts, or send/receive cryptocurrencies.
Key Features of Ledger Live
Real-time crypto portfolio management
Buy, sell, and swap features
NFT management
Staking support for top assets
Secure transaction verification
Firmware updates
Support for hundreds of coins and tokens
Whether you use Ledger Live desktop on Windows, macOS, or Linux—or the mobile version on iOS/Android—the application is designed to integrate directly with your Ledger hardware wallet for maximum security.
To begin, go to Ledger.com/Start and download Ledger Live from the official website only.
How to Download and Install Ledger Live from Ledger.com/Start
Installing Ledger Live desktop is the first major step in the setup process. Here’s how:
1. Visit the Official Portal
Go to the official onboarding page:
Ledger.com/start
Click the download button for your preferred operating system or device.
2. Choose Ledger Live Desktop or Mobile
Select from:
Ledger Live Desktop (Windows, Mac, Linux)
Ledger Live Mobile (iOS or Android)
Ledger recommends using Ledger Live desktop for the most complete functionality, especially during device initialization and firmware updates.
3. Install the Application
Open the downloaded file and follow the installation instructions.
4. Launch Ledger Live and Select “Get Started”
Follow the interactive setup steps to configure your device.
After installation, you're ready to initialize your Ledger hardware wallet.
Setting Up Your Ledger Device Using Ledger.com/Start
The setup process involves several steps designed to ensure maximum security.
Step 1: Choose Your Device
On Ledger.com/Start®, select the Ledger model you purchased:
Ledger Nano X
Ledger Nano S Plus
Ledger Stax
Older generations (if applicable)
Each device has its own walkthrough videos and step-by-step guides.
Step 2: Initialize Your Ledger Wallet
This includes:
Powering on your device
Setting a PIN code
Writing down your 24-word recovery phrase
Your recovery phrase is the single most important part of your security. Ledger never stores it and will never ask for it. Write it down on paper—never store it digitally.
Step 3: Connect to Ledger Live
Once your device is initialized, plug it into your computer or pair via Bluetooth (Nano X only).
Open Ledger Live desktop and choose:
“Initialize as new device”
“Restore from recovery phrase”
“Skip for now” (for advanced users)
Step 4: Install Apps and Add Accounts
In Ledger Live:
Go to My Ledger
Install blockchain apps on your device
Add crypto accounts to manage your assets
For example, to manage Bitcoin, you must install the Bitcoin app. The same applies to Ethereum, Solana, XRP, and other assets.
Step 5: Transfer Crypto to Your Ledger
Once accounts are set up:
Click “Receive”
Verify the address on your Ledger device
Send your crypto from an exchange or wallet
Your private keys now remain secure on your Ledger hardware wallet.
Ledger Live Desktop vs Mobile
While both versions offer extensive features, Ledger Live desktop is recommended for:
Initial device setup
Firmware updates
Large transaction management
Advanced portfolio tracking
The mobile version is great for quick checks, sending/receiving crypto, and accessing your portfolio on the go.
Troubleshooting Setup Issues on Ledger.com/Start
Here are common issues new users face and how to resolve them.
1. Ledger Device Not Connecting
Try:
Using the original cable
Switching USB ports
Restarting Ledger Live
Updating firmware
2. Ledger Live Not Installing
Ensure:
Your OS is compatible
Antivirus software is not blocking installation
3. Recovery Phrase Concerns
If you lose your recovery phrase:
You must restore your wallet immediately using the correct 24 words
Ledger Support cannot recover it
4. Firmware Errors
You can update firmware only through Ledger Live desktop. Follow on-screen steps and never disconnect the device during updates.
Security Tips When Using Ledger.com/Start and Ledger Live
Never share your 24-word recovery phrase
Avoid phishing sites—always type Ledger.com/start manually
Keep your Ledger device offline when not in use
Use a strong PIN
Enable experimental features only if you understand them
Ledger hardware wallets are among the most secure crypto storage options, but user errors—like exposing the recovery phrase—can still compromise funds.
Interlinking With the Official Website
For the safest experience, always rely on official Ledger links:
Setup Portal: Ledger.com/Start
Ledger Live Downloads: Navigate via the onboarding page
Ledger Hardware Wallet Store: Access through the main Ledger.com site
These official resources ensure your device is genuine and properly configured.
Frequently Asked Questions (FAQ)
1. Is Ledger.com/start the official Ledger setup page?
Yes. Ledger.com/start is the only official setup portal provided by Ledger.
2. Do I have to use Ledger Live to manage my Ledger device?
Yes. Ledger Live is required for installing apps, managing accounts, and sending/receiving crypto.
3. Is Ledger Live desktop safer than the mobile version?
Both are secure, but Ledger Live desktop provides full functionality and is recommended for setup.
4. Can I restore my Ledger wallet if my device is lost?
Yes—using your 24-word recovery phrase.
5. Does Ledger ever ask for my recovery phrase?
Never. Anyone asking for it is attempting fraud.
6. How many cryptocurrencies does Ledger support?
Hundreds—plus thousands of tokens via supported blockchains.
7. Do I need multiple Ledger devices?
Not necessary, but some users prefer backups or separate wallets for added security.
8. Can I stake crypto using Ledger Live?
Yes. Ledger Live supports staking for several major assets.
9. What if Ledger Live doesn’t recognize my device?
Update firmware, switch cables, or check USB drivers.
10. Can I manage NFTs through Ledger Live?
Yes—Ethereum and Polygon NFTs are supported.
Final Thoughts
Using a Ledger hardware wallet is one of the safest ways to store cryptocurrency. With Ledger.com/Start, Ledger Live, and Ledger Live desktop, new users can quickly initialize their devices, secure their recovery phrase, and begin managing their digital assets confidently.
By following the official setup instructions and adhering to proper security practices, you’ll enjoy long-term peace of mind knowing your crypto is protected by industry-leading security standards. Always rely on authentic Ledger resources and avoid third-party sites or apps. Start today by visiting Ledger.com/start and take control of your digital wealth.